We support passengers in reaching their destination as smoothly as possible at all times.
Our ambition: Clear, reliable, and action-oriented information across all channels – especially in the event of disruptions and irregularities.
To achieve this, we combine our expertise in IT with the development of customer-centric products and services – throughout the entire passenger journey for local and long-distance transport customers. Close collaboration with passengers and partners makes us experts in providing consistent information and user-centered digital solutions.
Current focus areas within the DB Immediate Action Program “Better Passenger Communication”:
• Modernization of processes and IT systems in control centers using AI for more reliable passenger information
• Expansion of customer channels, creation of new AI-supported services, and installation of additional station information displays
• Establishment of a consistent quality standard together with industry partners
