We support passengers in reaching their destination as smoothly as possible at all times.
Our ambition: Clear, reliable, and action-oriented information across all channels – especially in the event of disruptions and irregularities.
To achieve this, we combine our expertise in IT with the development of customer-centric products and services – throughout the entire passenger journey for local and long-distance transport customers. Close collaboration with passengers and partners makes us experts in providing consistent information and user-centered digital solutions.
Current focus areas within the DB Immediate Action Program “Better Passenger Communication”:
• Modernization of processes and IT systems in control centers using AI for more reliable passenger information
• Expansion of customer channels, creation of new AI-supported services, and installation of additional station information displays
• Establishment of a consistent quality standard together with industry partners
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The RI Platform consolidates travel-related information from a variety of sources and makes it available centrally for numerous applications and channels. As a central information hub, the RI Platform ensures that passengers receive consistent, up-to-date, and reliable information throughout their entire journey.
